Frequently Asked Questions
General Questions
Product Questions
General Questions
- Placing your order
- You place your order on the web, we receive it, we check your credit card and process the order further, then our warehouse sends it out. You can also send your check/money order to ARC directly and the above applies.
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- Packaging
- Your Ooh-la-la!¨ ® will arrive in a plain brown carton, tightly packaged and boxed in its corrugated carton and within the box a beautifully designed package with your Ooh-la-la! ®. The UPS address ground label on the outer box has only your name and address and the return address of ARC.
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- Delivery time
- Depending when you order, the day the office processes it (week days - same day), the warehouse office sends it out, UPS picks it up and deliver the package where you live in the U.S., Canada, or International, the time period should be from 5 to 10 days.
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- Rush delivery
- You may ask for Overnight or 2nd Day Air. The extra charge of that cost will be added to your order.
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- Privacy policy
- ARC takes your privacy seriously. We only use the information we collect to process and deliver your order. Any information you supply will not be given to any outside organization for its use in marketing, nor will we add you to a mailing list of our own except if you requested us to do so. We will store your contact information for 2 years from the purchase. Should you encounter any problems with our products or need a replacement under the one-year warranty we will best be able to help and serve you.
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- Warranty
- For your Ooh-la-la! ® and its accessories, you have with "ARC" a full year's warranty. This means, if something goes wrong with the unit itself or the attachments we will replace it. If the cause of the problem is customer related, we will test your product and make a recommendation.
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- Return policy
- We will accept your return and give you a refund if THE SEAL IS NOT BROKEN ON THE OOH-LA-LA ®!¨. If you break the seal, we cannot accept the product for obvious health rules and FDA regulations.
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Product Questions
- Can I change the level of intensity ?
- Most vibrators can only be operated at one speed. Occasionally two speeds. The Ooh-la-la! ® provides three levels of intensity so you can control both the degree of stimulation and the duration of the experience.
With the Ooh-la-la! ® you can achieve exactly the kind of satisfaction you want. Orgasms can be brought about slowly for a mild, soothing experience or more quickly for a more intense experience.
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- Is it safe ? Is it hygienic ?
- The Ooh-la-la! ® is 100 % safe. There's no danger of electrical shock. Unlike other vibrators, it includes a step down converter which reduces the electrical current from the socket on to the machine from 120 volts to a safe 14 volts.
What's more, it's completely waterproof (except the step down converter) and the device itself can be washed with soap and water .
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- Is the packaging confidential ?
- Discretion is our Priority.
We send the Ooh-la-la! ® in a plain brown package with no external markings.
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On a personal note to our Customers,
We say that you will be more than satisfied with the "BEST AND MOST POWERFUL OSCILLATOR - THE OOH-LA-LA! ®. It will give you the greatest pleasure and satisfaction and you will have your OOH-LA-LA! ® for years and years - it is always ready when you are.
